I developed an unmonitored usability test using Maze to observe how users interacted with the screens and discover what errors or areas of confusion there are. To complete this I had participants test the following:
Task: Browse trail overview & map hazards
Description: Browse the trail overview page to see the current hazards, then look at the map for more details.
Task: Add a hazard to the map
Description: Pretend you are in the middle of a hike and come across a wild animal. You want to report this to future users, how do you do this?
Task: Edit Hazard
Description: You want to add a note saying it was a coyote you just saw. How do you do this?
Task: Delete Hazard
Description: Oops! Turn out the coyote was just someone's dog. Go to that report and delete it.
Overall, participants enjoyed the feature and thought it was easy to understand. The main pain point was confusion on how to add a hazard to the map. Additionally, participants felt a direct link from the overview screen hazard list to the corresponding hazard on the map would be helpful. This was my first test where I got to see heat mapping for the task flow, which I felt was very eye-opening to learn how users interacted with the elements on the screen.
usability test results
- Add more touch space around the Edit Report message so users don’t click outside the popup and exit out of the hazard on accident
- Have a “view hazard on map” link on trail overview page under the dropdown of current hazards
- Icon for adding a hazard – change the icon, color to be more obvious. Also, integrate add in the menu popup from icon with three dots in lower right